At Advanced Business Company, the exclusive agent and distributor of Salli products in Saudi Arabia, we believe that the quality of our products is what sets us apart.

We are committed to providing high-quality, safe products that meet the highest industry standards.

We are proud that all Salli products are ISO 9001:2015 certified, reflecting our commitment to achieving the highest standards of quality and excellence.

We are always striving to improve our performance and ensure customer satisfaction by applying ISO 9001:2015 standards to all our products.

We offer you a comprehensive warranty policy to ensure you get the best possible experience with Salli products.

We are confident that you will be satisfied with our products and services.

This certificate is proof of the quality and reliability of Salli products.

Warranty Period:

- Five-year warranty on all saddle chairs.
- Three-year warranty on all accessories.
- Two-year warranty on all tables.
- One-year warranty on Salli Driver.
The warranty period starts from the date of purchase.


Warranty Requirements:-

- To benefit from the warranty, you must provide the original invoice or use the mobile number or email registered in the e-store invoice (salli.sa).
- The user must send the product's serial number and attach illustrative photos of the defect.


Warranty Coverage:

This warranty covers defects in materials and workmanship for the following parts:

- The base frame.
- Moving and adjustable parts, such as wheel components, gas column, armrest adjustment mechanism, and backrest (accessories).

How to Claim Warranty:-

You can contact us to claim the warranty via email [email protected] or by calling +966550498369.

- The processing time for warranty claims depends on the volume of requests and may take a few days to several weeks.
- If spare parts for the products are not available, they will be ordered from the country of origin within a period not exceeding 90 days.
- If the required parts are not available within this period, we will contact you to offer alternative options, such as replacing the product or refunding the amount paid.
- After replacing spare parts under warranty, the replaced parts are returned to the manufacturer or disposed of in an environmentally friendly manner.

Warranty Exclusions:-

This warranty does not cover:

Salli specifies a maximum weight limit for all chairs, which should not exceed 120 - 150 kg for each chair. You will find the weight limit in the product deion. Exceeding this limit may result in damages not covered by the warranty.

Salli also specifies a maximum weight limit for all hand support accessories, including Ergorest and Expert. The weight limit for each hand support should not exceed 10 kg, which you will find in the deion. Exceeding this limit may result in damages not covered by the warranty.

- Damage caused by improper use or negligence by the user.
- To determine whether the damage is caused by "misuse" or "neglect," we may ask you to provide photos or videos showing the damage.

Examples of improper use and neglect:
● Using the product in a manner inconsistent with the instructions for use.
● Using the product for purposes for which it was not designed.
● Failure to maintain and clean the product regularly.
● Exposing the product to harsh conditions, such as high temperatures or humidity.
● Direct exposure to sunlight.
- Damage or defects caused by the product being exposed to any liquids that may harm the skin.
- Friction or contact with solid, rough, or sharp objects.
- Punctures or impressions caused by using sharp objects.
- Normal wear and tear expected over time.
- Modifications or changes made to the product without written consent from Salli.
- Use of spare parts and components not approved by Salli.
- Damage caused by the chair falling to the ground (see pictures below).





Note: 
Falling may damage the upholstery materials in Salli chairs. The damage may not be immediately apparent but may appear later. Please note that the warranty does not cover upholstery damage caused by falling or impact.

For Inquiries:-

You can contact customer service via email [email protected] or by calling or messaging us on WhatsApp at +966550498369.

We are here to assist you and answer all your inquiries.

Thank you for your trust in our products, and we wish you the best sitting experience ever.